VGL Softech has the experience of executing number of projects for its customers. Building on that expertise, VGL Softech maximizes the business value delivered to a customers' application portfolio comprising of custom built e-business solutions, client-server solutions as well as migration/ porting existing applications. Partnering with VGL Softech for IT solutions and services allows customers to re-engineer and re-invent their business models to compete successfully in dynamic marketplace. Globally VGL Softech works with organizations from different industry segments. These segments primarily include:

• Manufacturing
• Distribution
• IT Services
• Consulting

VGL Softech offers to its customers the advantages of its ISO 9001 certified software development processes that ensure predictable delivery of cost effective quality solutions.

VGL Softech APPLICATION MANAGEMENT OFFERING

VGL Softech offers its Application Management services for the applications built around Client-Server and Internet technologies. The Application Management offering includes:

Maintenance Support

• Corrective Maintenance - involves the repair of defects that prevent an application from accurately processing data or producing correct results.
• Adaptive Maintenance - addresses the alignment of IT solutions to dynamic business requirements.
• Preventive Maintenance - focuses on the repair of inherent application defects to minimize the risk of recurring problems not discovered so far. Preventive maintenance can be both corrective and adaptive in nature.
  
  

Application enhancements include planned functional releases in line with product life cycle. The enhancements typically include maintenance cum development work requests.

Help Desk (24 x 7 Support)

VGL Softech has well defined model for 24 X 7 X 365 support to time critical real time applications for its customers. We also provide help desk services for increasing the response time for Application Management Support.

ENGAGEMENT MODELS

The client can choose one or more of the following models to suit their need.

Staff Augmentation

In this model, clients use VGL Softech’s capability tactically to complement their own application management team. This model is designed for immediate requirements of the clients. In this model VGL Softech provides consultants and technical experts to the clients as per their needs and client retains the primary ownership of the application. The team can be located on-site or off-site.

Project Based

• On-Site Model - On-Site application management is designed for immediate or short-term projects that require a comprehensive maintenance solution. Onsite projects are managed either by VGL Softech or by the client on mutually agreed terms.
• Dual Shore Model - In this model, VGL Softech carries out major part of the work at its facility in Jaipur, India. Small teams of consultants work onsite at the customer’s location while a larger team is deployed at the offshore center. The core team provides an interface with the client and coordinates the offshore work. The offshore team acts as a virtual extension of the onsite project team to execute work requests and problem requests. VGL Softech has implemented this working model for many organizations.

In this model, VGL Softech maintains a dedicated maintenance and development center as per the specifications of the client.

OUR APPROACH

Knowledge Transfer

• Understanding of the domain, application and environment
• Process Definition and Tailoring – Define and tailor processes and procedures that will be used to ensure SLA’s are met
• Transition- Seamless transition of knowledge from the existing maintenance team to VGL Softech’s maintenance team

Knowledge Management

Knowledge Management plays an important role in transitioning knowledge from the client's team to VGL Softech’s team. During this phase VGL Softech team experts discuss and ratify the business process. Tools are used extensively for bottom up analysis. The result is the application knowledge which is then organized to and uploaded into a Knowledge Management tool. Various other tools like Issue Tracking System, Time Tracking System and EQMS (for managing testing process) are also customized for the client’s needs, thus making the system person independent.

Managed Transition

During this phase the maintenance activity is taken over by VGL Softech team

Status Reporting and SLA Review

This phase enables our customer to monitor the various transition handling processes. Customer has access to various status reports through web based outsourcing framework. Once the transition phase is over and both onsite and off shore operations are stabilized, VGL Softech completely takes over the responsibility of application from clients and gradually brings down the number of on site personnel to offshore to provide off shoring cost benefit to the customer.

Maintenance Phase

The support is provided as per agreed SLA’s.

Maintenance and support services include fixing bugs, diagnosing and correcting latent errors, assessing impact of new releases, proposing improvements, maintaining technical and user documentation, monitoring applications for data integrity and performance and a 24x7 Helpdesk.

Our USP - HIGH VALUE SERVICE LEVELS

Automated Tools for Knowledge Transfer & Retention

VGL Softech uses its knowledge management system to create knowledge base. This knowledge base is kept updated and validated with customer on continuous basis using in-house KM tools (Keep In Touch - KIT and Product X - PX). This not only gives us the flexibility to be person independent, but also allows client to move to other vendors with a ready knowledge base, thus preventing vendor lock-in for our customer.

Skillability & Scalability

VGL Softech helps its customers in rapid scaling of skilled resources around the application specific technologies using Boot Strap Ramp-up Model. VGL Softech also offers skilled resources in variety of tools & technologies to its customers on cost effective resource sharing basis

Predictable Delivery Through Strong Processes & Methodology

VGL Softech’s QMS processes are certified to ISO 9001:2000 standard. VGL Softech also has an array of automated tools such as Timesheet Recording System (TRS), Efficient Quality Management System (EQMS), Attendance Recording System (ARS), Personnel Information System (PIS), and Issue Tracking System (ITS) for process automation.

Cost Benefits

Reduced time lines, predictable deliveries and faster response ensure that significant bottom line benefits are realized by the customer.