Large investments made by many organizations in creating IT solutions continue to provide value. These solutions span across multiple technology platforms from legacy systems, to client-server systems, to multi-tier applications and Internet based solutions. Technology solutions, however, need to be constantly aligned to changing business strategies necessitated by dynamic technology trends and business scenario. This continuous need for aligning technology to strategic business needs demands that organizations create strong support base for the technology solutions focusing on utilizing the investments made on IT solutions.

VGL Softech has strong ability to manage large applications for our clients. Over the last five years, we have managed large applications for our global clients. Our Application Management and Support services are based on stringent Service Level Agreements (SLA's). The duration of support is flexible wherein a dedicated/non-dedicated team works for the customers.

Our Application Management and Support services typically include the following tasks:

• Bug fixing (measures to correct the application problems)
• Enhancements to adapt to new business requirements
• Improvements directed at defect prevention
• Need based support (24 X 7 if required) including help desk services
• Back end processes
• Pre-release testing
• Production deployment
  

HELPDESK SERVICES

VGL Softech provides Helpdesk Services to enhance the quality of application maintenance services by focusing on Level 1 support. As part of this service we provide for:

• Problem logging through telephone or e-mail
• Web based Issue (problem) Tracking System
• Facility to analyze issues and help identify problem areas
• Centralized point of contact for multiple application support
• Level 1 support as per SLA’s

To know more about VGL Softech’s Capability in Application Management & Support click here.